FAQ – Frequently Asked Questions
Order Questions
Product Questions
Technical Questions
Compliant Questions
Quality Questions
Order Questions
- How to establish credit with acpo ltd?
Please click here to fill out our credit documents and fax back to us at 419-898-7064. If you submit your credit information on your company letterhead, you must also sign and return our page two of our credit documents.
We will process your credit information and inform you when your credit has been established.
- Do we accept credit cards?
Yes. We accept American Express, MasterCard and Visa. Please contact our CS team for more information 1-800-793-TAPE (8273).
- How to place an order with acpo ltd?
We accept orders one of three ways:
Phone - 1-800-793-TAPE (8273) – our friendly CS Team will assist you.
Email – Send your order to cs@acpo.com and copy cindy@acpo.com on your email.
Fax – 1-877-675-5344 - our friendly CS Team will enter.
Click here for instructions on what order information to include on your PO.
Once your order has been entered and processed, our CS Team will email you a sales confirmation. Please check your sales confirmation immediately for accuracy and contact us if you note any discrepancies. If you prefer to receive your sales confirmation via fax please inform our CS Team.
- Is there a minimum order dollar amount?
Yes. Orders less than $100.00 are charged a $15.00 handling fee.
Product Questions
- What is the difference between polypropylene (BOPP) and polyester (PET)?
BOPP is biaxially oriented polypropylene and PET is polyester. Self-wound BOPP is generally used to provide label protection for the ink and substrate and enhance the look with a gloss or matte appearance. Self-wound PET is generally used for a more challenging label application which calls for more durability, abrasion resistance, higher heat resistance, UV stability or where a stronger overlaminate is needed. The PET also enhances the look with a gloss or matte appearance.
- Is your self-wound overlaminate writable?
You can write on our products 531 matte polypropylene and 631 matte polyester. Please test for your application.
Click here for mailer on our matte products.
- Can you flexo print on your self-wound overlaminate?
You cannot flexo print on acpo ltd. self-wound overlaminate. Our BOPP is uncoated and our PET contains a medium release coating, but both products do not have the proper dyne level (surface tension) which allows flexographic inks to adhere to the material. However, we do offer a line of PS laminate material you are able to flexographic print.
- Can you laser print on your self-wound overlaminate?
We do not market or warranty our material for laser printing. However, we have some customers who successfully laser print on our item 600T and L61010. We recommend you test a sample in your process and evaluate the laser printing results.
- What is your minimum/maximum slit size and roll length?
We are able to slit rolls to narrow width 3/8” and slit up to 30” wide.
We specialize in roll lengths 5,000’ to 20,000’.
We are able to slit short roll lengths less than 5,000’ for an up charge.
Paint mask is a two layer polyester laminate. The bottom layer is permanent overlaminate to laminate your label, while the top layer is an overlaminate, which has a deadened edge on each side of the roll. The product is used in painting and powder coating applications. The label (barcode, serial number, etc.) which would be applied to a product is ran through a paint bath and dried. After the product is dried, the top layer of the paint mask is easily removed, exposing the label and maintaining the integrity of the information.
Technical Questions
- What causes fisheyes and do they wet out?
Fisheyes, also referred to as watermarks, are caused by air entrapment between the substrate and the overlaminate. These marks are common when you are dealing with emulsion acrylic adhesive. The marks will wet out in 24 to 48 hours. If for some reason they do not wet out within that time period, please ensure your inks are dry before the overlaminate is applied, the moisture in the inks will become entrapped, not allowing the adhesive to flow out properly leaving permanent fisheyes.
- How do you start a roll of self-wound overlaminate once there is a break?
Click here for Stock Dr. roll break instructions.
- How do you material handle self-wound overlaminate?
Click here for Stock Dr. roll material handling instructions.
Compliant Questions
- Is your product FDA compliant?
Several of our products have been specifically formulated to meet the FDA requirements for indirect and incidental food contact. These products are denoted with the FDA notation as the product code suffix. Our BOPP is compliant with 21 CFR 175.105 and 21 CFR 177.1520. Our PET is compliant with 21 CFR 175.105 and 21 CFR 177.1630.
Click here for our FDA self-wound overlaminate explanation.
- Are you RoHS or REACH compliant?
Based on information from our raw material suppliers and our knowledge of our manufacturing process, most of acpo’s products are complaint with both RoHS* and REACH*. There are several other programs with which we are also compliant. Feel free to contact us with specific questions.
*Our product composition and those of our suppliers are considered proprietary. The only compositional information that may be disclosed is the public data available on the Material Safety Data Sheet.
*The threshold reporting values are those used in the OSHA Hazard Communications Standard (29 CFR 1910.1200). These concentration threshold values are 3.0% by weight for non-hazardous substances, 1.0% by weight for hazardous chemicals and 0.1% by weight (1000 parts per million) for carcinogens. This review also includes any substances that are identified on the MSDS as California Proposition 65 regulated substances.
*Please note that we do not test our finished products for the presence of SVHCs.
*We are only able to provide compositional information on our product as supplied. You will need to determine the status of your finished product against the restricted substance list.
- Are you compliant with CPSIA?
On Feb 9 2009, the US Consumer Product Safety Commission issued a 1-year stay of enforcement on the Consumer Product Safety Improvement Act of 2008 (CPSIA). acpo ltd. is in the process of finalizing test results from an external accredited testing facility and will be able to begin issuing certificates of compliance for the following products.
410 – a.k.a. P1B, P1BA, PTBA, PZBA
505B – a.k.a. P3b, P3BA
531 – a.k.a. P9C
609 – a.k.a. EM6C
614E – a.k.a. EM7E
620E – a.k.a. EM9E
Quality Questions
- How do I report a claim for possible defective material?
Click here for detailed instructions on how to report a claim.
- How do I report damaged material from freight?
Click here for how to report damaged material instructions.
- How do I return material from a claim?
Click here for instruction on how to return material. |
